Get Up-to-date Information
We are committed to provide best service and information to our prestige customers and captains. Find your required detail from below…
Frequently Ask Questions
Drive APP (Book Ride | Courier)
I am Customer,
Cab 800 is a technology service provider, mainly associate with Cab booking system, Google Navigation, Food Delivery Services, Courier and Auto Care. Our Solutions are available on Google Play Store, Apple Store and Huawei Store.
Please visit www.cab800.com and download Cab 800 Mart.
You can cancel a trip at any time through the Cab 800 – Drive App but may be charged a cancellation fee if you cancel after you’re matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for drivers and a seamless experience for riders.
You cancel after the grace period of 3 (three) minutes after the driver accepts the trip without any charge.
To cancel a trip
Before a driver accepts your trip request:
- Swipe up from the bottom of your screen.
- Tap Cancel, then Confirm.
After a driver accepts your trip request:
- Swipe up from the bottom of your screen.
- Tap Cancel, then Confirm.
Fare Fee : Ride Fare
A fare is the fee paid by a passenger for using CAB 800 Drive Service.
Cancellation fee (%): 5% of Total Fare.
The cancellation fee will be start after 10 minute, before that no cancellation fee will be charge.
Idle fee (Rs): 1% Per Minute
The idle fee will be start after 10 mins, before that no idle fee will be charge
Trip Delay Fee (Per min): 1% Per Minute
The Trip Delay Fee will be start after 10 mins, before that no Trip Delay Fee will be charge.
Refund, either Cash on Delivery or Online Bank Payment will take 7 working days after confirmation from restaurants and Admin office.
We are mainly work with Cash on delivery, other payments methods, Offline Payment Method, by selecting our company bank details to order from your bank APP, Easypaisa or Jazzcash. You can share the payment transaction details while checkout, Our customer service will proceed the order once payment is received.
Yes, you can feedback or complain our customer service or captain, which will help us to improve service.
Please send us your feedback Info@cab800.com or Click here.
WhatsApp Support: 0336 5546 701
Please note that its customer responsibility to check belonging before leaving,
Alternatively, Report for your belongings, Please contact our customer service with trip id with date and time, our customer service will contact the driver to inform.
Yes, you can add multiple routes with an on going Trip.
Please update the APP or reinstall the existing APP – install fresh installation for smooth running.
I am Captain,
Visit www.cab800.com and download Cab 800 Drive APP, Install the APP and follow the instructions to register successfully.
To register with Cab 800 Pakistan. Follow below steps:
- Step 1: Visit www.cab800.com and apply for Captain registration.
- Step 2: Once documents validate from our Team, You will get notification and WhatsApp message for ID confirmation “Accepted or Rejected”.
- Step 3: Download Captain Terms & Condition and Send us back to Info@cab800.com with acceptance by your personal email id.
- Step 4: Cab 800 Team will provide Captain ID and Temporary Password, which Captain need to change later once login.
- Note: You can only login in CAB 800 Captain APP once documents are verified and Captain ID is approved.
Please download the Captain Terms & Condition and send us Info@cab800.com through your personal email ID with acceptance note.
Cab 800 Captains can increase income by following:
- Cab Booking Rides Service,
- Parcel Delivery Service,
- Cab 800 Bonus Policy,
- Driver Levels Earning Policy
- CAB 800+ Partner
- Captain can find ride up to 5 KM of distance,
- Cab-800 ride commission is 10%,
- Captain and Riders can submit Bid “Price Negotiation Option”,
- Customer can add route between Pickup & Destination,
- Customer can cancel trip before-pickup or on-going ride,
- Customer and Captain can mentioned the reason of cancellation,
- Customer ride request will be visible to Captain with time in minutes “1 Minute”,
- Captain can complete ride radius with unlimited distance. E.g.: “Peshawar to Karachi”,
We work closely with our captain requirements so that we can work together in much better and professional way .
Below are the Trip Fare Details (Can be update timely)
- Trip Fare is based on current petrol price. We follow Shell (shell.com.pk) for current petrol price.
- Trip fare is based on vehicle type petrol consumption, Trip fare will be different for Comfort, Ride Mini, Motorbike as per their average mileage value / petrol consumption.
Billing Summary:
Fare Fee : Ride Fare
A fare is the fee paid by a passenger for using CAB 800 Drive Service.
Cancellation fee (%): 5% of Total Fare.
The cancellation fee will be start after 10 minute, before that no cancellation fee will be charge.
Idle fee (Rs): 1% Per Minute
The idle fee will be start after 10 mins, before that no idle fee will be charge
Trip Delay Fee (Per min): 1% Per Minute
The Trip Delay Fee will be start after 10 mins, before that no Trip Delay Fee will be charge.
CAB800+ is an advance level of relationship between CAB800 and our Captains, with extra benefits. To avail Cab800+, following are conditions to meet.
- CAB800 Marketing Sticker on Car.
Level 1 (Bronze)
- Ride Complete:
- Earning Amount:
- Cancellation Rate:
- Given Review:
- Bonus: Yes
Level 2 (Silver)
- Ride Complete:
- Earning Amount:
- Cancellation Rate:
- Given Review:
- Bonus: Yes
Level 3 (Gold)
- Ride Complete:
- Earning Amount:
- Cancellation Rate:
- Given Review:
- Bonus: Yes
Level 4 (Platinum)
- Ride Complete:
- Earning Amount:
- Cancellation Rate:
- Given Review:
- Bonus: Yes
Yes, you can Feedback “Stars” or complain customer through APP or Online Customer Service through Customer Service, Our Team will response accordingly. This will help us to improve service or drop us an email to : Info@cab800.com
Cab 800 – Captain’s account ID can be blocked if:
- There are some pending documents or key information is required,
- Invalid driving license / expired vehicle registration,
- The captain provided wrong or misleading information,
- The captain behavior is not good with customers,
- The captain has serious complaint from customer,
- The captain is not attending or ignoring rides,
- The ride cancellation rate is high,
- The captain is misusing our services for personal gain,
- The vehicle is not in good condition.
- The Captain is demanding extra money or favor from our customers.
- Captain or User is damaging company reputation either through Social Media “Facebook, Instagram, YouTube or any platform – Electronically or Print vice versa”.
Our system provide facility to search ride within 5 KM of distance to get greater chance of getting rides.
Please update the APP or reinstall the existing APP – install fresh installation for smooth running.
We are doing periodically system maintenance, such as version update and fixing APPs related bug or sometimes other reasons, Once maintenance is complete, Cab 800 system will go back online. All users & captains will get notification once system is live.
WhatsApp Support:
Pakistan : +92 336 5546 701
